Online Returns Policy

Last Updated: December 9, 2025

At Luxurian Jewels, your satisfaction is our priority. If you are not fully happy with your purchase, you may request a return under the terms below. This policy applies to all international orders.


1. RETURN ELIGIBILITY

    • We accept returns within 14 days of delivery.
    • To qualify, the item must be:
    • Unworn and unused
    • In original condition
    • Free from scratches or damage
    • Returned with box, certificate & all original packaging
    • Accompanied by proof of purchase


2. NON-RETURNABLE ITEMS

The following items cannot be returned:

    • Custom-made jewelry
    • Personalized or engraved items
    • Resized rings
    • Modified items
    • Special orders
    • Final sale items


3. HOW TO START A RETURN (RMA PROCESS)

Email: support@luxurianjewels.com
 within 14 days of delivery.

Include:

    • Order number
    • Reason for return
    • Clear photos of the item (front, back, sides)
    • Our team will issue a Return Authorization (RMA) within 48 hours.


Ship the item back using a trackable & insured courier, and include the RMA number inside the package.

Returns without an RMA may be delayed or refused.


4. INTERNATIONAL RETURN SHIPPING & DUTIES

    • Return shipping is paid by the customer.
    • All customs duties, VAT, import taxes, and clearance charges must be paid by the customer.
    • Duties paid during delivery are not refundable by Luxurian Jewels.
    • We strongly recommend insured shipping; we are not responsible for lost/damaged return parcels unless we provide the shipping label.


5. INSPECTION & REFUND TIMELINE

Once the returned item arrives:

    • Inspection time: 7 business days
    • Refund time: 7 business days after inspection approval
    • Refund will be issued to the original payment method


Please note:

    • Shipping fees are non-refundable
    • Duties/taxes are non-refundable
    • If the item does not meet return conditions, a partial refund or refusal may apply


6. LOST OR DAMAGED RETURN PARCELS

    • If the customer arranges the return themselves:
    • Luxurian Jewels is not responsible for lost or damaged parcels
    • No refund will be issued unless the item safely reaches us
    • If we provide a prepaid insured return label:
    • We will handle the claim process
    • Refund or replacement issued after carrier approval


7. EXCHANGES, RESIZING & REPAIRS
Exchanges

    • Exchanges follow the same return approval (RMA) process
    • Exchange availability may vary


Resizing

    • Resizing depends on the design; not all rings can be resized
    • International two-way shipping charges apply


Repairs

    • Manufacturing defect repairs may be covered
    • International shipping charges are the customer's responsibility


8. REFUSED DELIVERY / UNPAID CUSTOMS RETURNS

If the customer refuses to pay customs duties or declines delivery:

The package will return to us

    • Refund will be processed minus the following:
      ✔ Return shipping charges
      ✔ Customs return fees
      ✔ Handling charges
      ✔ 35% restocking fee


9. RESTOCKING & HANDLING FEES (35%)

    • A 35% restocking/handling fee will be deducted when:
    • Item is not returned in original condition
    • Packaging, certificates, or inclusions are missing
    • Item appears worn, scratched, or damaged
    • Delivery was refused by the customer
    • Customs duties were unpaid and package returned to sender
    • Order involves significant handling during inspection or repackaging

This fee ensures coverage for craftsmanship handling, cleaning, quality checks, and international processing.


10. RETURN CHARGES SUMMARY (FOR CLARITY)

    • The following charges may apply:
    • ✔ Return shipping — customer pays
    • ✔ Customs duties/taxes — customer pays
    • ✔ Return customs charges — deducted from refund
    • ✔ 35% restocking fee (if applicable)
    • ✔ Handling fee (if item not original condition)
    • ✔ Exchange/resizing two-way shipping — customer pays
    • ✔ Lost return parcel — no refund
    • ✔ Refused delivery — charges + 35% deduction

 

11. CONTACT US

For any questions or return assistance:

📧 support@luxurianjewels.com

We are always happy to help.